WhatsApp Business is a version of WhatsApp made specifically for businesses. It has features to help businesses easily communicate with customers.
WhatsApp Business can be used on a computer by connecting your phone to the computer. This article explains how to use WhatsApp Business on a PC.
Downloading WhatsApp Business
To use WhatsApp Business on a PC, you first need to download it on your phone from either the Google Play Store for Android phones or App Store for iPhones.
When you open WhatsApp Business for the first time on your phone, you will need to verify your business phone number.
Connecting Phone to PC
Once you have WhatsApp Business set up on your phone, you need to connect the phone to your PC.
There are a few different ways you can do this.
Using WhatsApp Web
The easiest way is to use WhatsApp Web which allows you to access your WhatsApp messages and accounts through a web browser on your computer.
Here are the steps:
- Open the WhatsApp Business app on your phone.
- Tap the More Options button (3 dots at top right) then select WhatsApp Web.
- Point your phone’s camera at the QR code scanner box that appears on the browser page on your computer.
- Confirm the connection on your phone when prompted.
Once connected, you can use WhatsApp Business through your computer’s browser just like on your phone!
Using USB Cable
Alternatively, you can connect your phone directly to your PC using a USB cable:
- Connect your phone to PC using USB cable. Make sure USB debugging mode is enabled on Android.
- On PC, open Your Phone app for Android phones or iTunes for iPhones.
- Follow prompts to connect phone to app and allow data transfer.
- You will then have access to content and apps like WhatsApp Business from your PC.
Using Mobile Hotspot
You can also share your phone’s mobile data with your PC through mobile hotspot or tethering:
- Turn on mobile hotspot on your phone and connect PC to it.
- On the PC, connect to the internet using your phone’s hotspot.
- Open https://web.whatsapp.com in a web browser to access WhatsApp Web using your phone’s internet. Scan the QR code to link accounts.
Now you will be able use WhatsApp Business on the bigger screen for easier chatting and management!
Benefits of Using WhatsApp Business on PC
There are a few benefits of using WhatsApp Business on your PC:
Larger Screen : Allows you to chat comfortably and view messages on a bigger screen compared to the phone.
Easier Typing : With a physical keyboard and mouse, typing long messages to customers is much easier on a PC.
Multi-tasking : You can simultaneously chat with customers on WhatsApp Business while also using your other business software and tools on the desktop.
Organize Conversations : It’s easier to keep track of different conversations by customer when using WhatsApp Business on a computer.
Analyze Performance : Analyzing business performance like sales reports is easier on tools like Excel which you can access on a desktop.
Best Practices
If you are using WhatsApp Business for interacting with customers, keep these best practices in mind:
- Set up an appropriate Business Profile with details like products/services offered, business hours, address etc. This gives a professional look to customers.
- Set up Quick Replies for common questions to save time responding to each customer manually.
- Personalize greetings for frequent customers when they message you. This gives a personal touch.
- Try using a secondary business number so you don’t have to share your personal number with every customer.
- Set notifications and chat priority to Important Contacts so you never miss a message from VIP clients.
- Mention upfront delivery times or support hours so customers have right expectations when messaging.
WhatsApp Business Features
WhatsApp Business has many useful features tailored for businesses:
Business Profiles: Showcase important business info and credentials prominently
Quick Replies: Save pre-written responses to frequently asked questions
Chat Tags: Categorize chats by priority, department etc for easy sorting
Greetings Messages: Create auto-reply welcome messages to new conversations
Statistics: View useful metrics like most chatted customers, response times etc.
Catalog: Feature products/services in an easy-to-browse catalog shared with customers
Conclusion
Using WhatsApp Business on a desktop gives all the benefits of the phone app along with larger screens, physical keyboards, and easy desktop productivity tools integration.
Just connect your phone using WhatsApp Web, a USB cable or mobile hotspot to start chatting comfortably with customers from your computer!
Use the business-focused features on WhatsApp to boost engagement and sales.
